If you’re unsure about any aspect of ordering from Polymath Products, please check the commonly asked questions and answers below, or if your query is not covered then please contact us, and we’ll get back to you right away to help.
Where has my order got to?
We aim to dispatch all orders within 1 working day (or same day if ordered before 15:00 UK time) of the order being placed, and orders will be sent by Royal Mail 1st Class for UK orders, and Royal Mail International Standard for international orders. On very rare occasions orders can be delayed, but if you haven’t received your order within five working days of placing it (ten working days for overseas orders), then please contact us and we’ll investigate and rectify the situation right away.
How do I go about returning an item that I’m not 100% happy with?
If for any reason you aren’t happy with the goods you’ve received from us, please contact us within 40 days of the date the order was placed, and we will arrange a return of the product to us for a replacement or full refund.
Is the Polymath Products website secure?
Yes, it certainly is, and we take our customers’ security while shopping with us very seriously. We don’t take or store any customers’ payment details, and we use trusted, secure payment gateways for processing the transactions. Naturally, the Polymath Products website is fully SSL certified, so you can have full confidence when buying through our site. Check out the green ‘https’ (HTTP Secure) protocol and padlock symbol in your browser’s address bar while on our site.
Are there age restrictions on the products that Polymath Products sell?
Yes, on all of them; due to the nature of some of the products we sell, and some of the component parts therein, we have a policy of only selling to persons aged 18 or over. This applies to all products sold on the Polymath Products webstore, over the phone, or any other channel that Polymath Products sells through. In agreeing to these terms and conditions, and in placing your order, you are confirming that you are aged at least 18 years.